How can we help?
Help Topics
Checkout & Billing
11 ArticlesInstructions for standard billing procedures.
- How to add a credit card to your account?
- PayPal Billing Agreement
- How do you handle delayed payments?
- How to manually renew services?
- Can I transfer my service to another account?
Pre-sale questions
24 ArticlesCommon pre-sale questions and answers.
- Our VPS storage subsystems limitations
- Backup restoration
- How to order SSL Certificate and get it issued?
- What kernel versions are used on Time4VPS servers?
- What is your uptime?
Referral
11 ArticlesFree for anyone to join. 50% commission on all sales.
- How to transfer referral bonus?
- Can I withdraw my referral bonus?
- How can I keep track of my earned commissions?
- What happens if my referred individual returns the product?
- Will I still get a commission if my referral comes back later to make a first purchase at Time4VPS?
Reseller Hosting
9 ArticlesGuides and information for Time4VPS resellers
- How do I profit?
- Available Reseller Levels (Addition Discounts for Resellers)
- Will my clients see any relation to Time4VPS?
- Who is to provide support to my clients – me or Time4VPS?
- Time4VPS WHMCS module features
Security & Abuse
15 ArticlesSecurity and abuse related questions.
- Time4VPS Firewall
- 2-Factor Authentication
- DDoS issue handling
- ABUSE issue handing
- Abuse report procedure
SpamExperts SPAM filter
6 ArticlesUseful articles regarding SpamExperts spam filter.
- How to check SpamExperts SPAM filter logs?
- How to administrate SpamExperts SPAM filter quarantine?
- SpamExperts SPAM filter sensitivity
- How to use Blacklist/Whitelist of SpamExperts spam filter?
- How to begin using SpamExperts spam filter?
VMware Cloud
8 ArticlesHere you’ll find the most common questions and answers regarding our VMware cloud.
- How to create a network in vCloud?
- How to create users in vCloud?
- How to manage edge gateway in vCloud?
- How to connect to your virtual machine via VM Console?
- How to delete virtual machines or vApps in vCloud?
VPN
26 ArticlesGuides for using our Virtual Private Network service.
- Server load and percentages explained
- Why does VPN app on the iOS drain my battery so fast?
- Ways to solve Time4VPS VPN connectivity issues on macOS
- What is Kill Switch?
- What is Secure Core VPN?