SPAM issue handling

A SPAM issue is a common problem among most providers. We have a very strict policy when dealing with SPAM issues. Our procedure is very straightforward:

  • We submit an abuse ticket to the client.
  • The client’s VPS is suspended.
  • If we receive a reasonable explanation and the problem is resolved, we will remove the suspension and continue our business relationship.
  • If we do not receive any response within 3 days, or our customer refuses to remove the SPAM issue, we will be forced to close our business relationship with that customer.
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